dpboss Privacy Policy

1 Overview

This Privacy Policy applies to all users of the dpboss platform — including the website at dpboss.top and the dpboss mobile app — regardless of where in the Philippines they are located. It covers how we collect, store, use, and protect personal data in connection with your use of the platform.

dpboss is the data controller for the personal information you provide when you create an account or use the platform. By registering and using dpboss, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with the Terms and Conditions, which contain additional information about account use, eligibility, and your obligations as a dpboss player.

2 What Personal Data We Collect

We collect different types of personal data depending on how you interact with the platform. The main categories are:

We do not collect data that goes beyond what is needed to operate the platform, verify your identity, and comply with applicable legal obligations. We do not ask for data that has no clear purpose in relation to your account.

3 How We Use Your Personal Data

dpboss uses your personal data for the following purposes:

• Account creation and management — to set up and maintain your dpboss account, including login authentication via OTP and identity verification through KYC.
• Processing transactions — to match PHP deposits to your account using your payment details and reference number, and to process withdrawal requests to your verified payment method.
• Platform security — to detect and prevent fraud, unauthorised account access, money laundering, and any other prohibited activity as described in the Terms and Conditions.
• Customer support — to assist you when you contact the dpboss support team through live chat or email, and to maintain records of those interactions.
• Responsible gaming compliance — to monitor for signs of problem gaming behaviour and to give effect to self-exclusion requests, deposit limits, and session time limits set by you.
• Legal compliance — to meet anti-money-laundering obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required.
• Platform improvement — to analyse usage patterns in aggregate form to improve the platform's functionality and user experience.

4 When We Share Your Data

dpboss shares personal data only where it is necessary to operate the platform or to comply with legal requirements. The categories of recipients are:

• Payment processors and banking partners — to facilitate PHP deposits and withdrawals through Philippine online banking, InstaPay, PESONet, and supported local payment channels. These providers receive only the financial data necessary to process each specific transaction.
• Identity verification providers — to carry out KYC checks and verify documents submitted during account registration and before withdrawal processing.
• IT and infrastructure providers — companies that host, maintain, and secure the technical systems underlying the dpboss platform. These providers operate under strict data processing agreements and do not use your data for their own purposes.
• Regulatory and law enforcement authorities — where we are legally required to disclose information in response to a valid and lawful request.

dpboss does not share personal data with game studios or sports data providers in a form that identifies individual players. Aggregate, anonymised usage statistics may be shared for platform analysis purposes.

5 How Long We Keep Your Data

dpboss retains personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. In general:

• Account and identity data is retained for the duration of the account relationship and for a minimum of five years following account closure, consistent with anti-money-laundering record-keeping requirements.
• Transaction records — including deposit history, withdrawal records, and betting activity — are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for three years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or investigation.
• Technical and usage data is retained for shorter periods depending on its purpose — typically between one and two years — and is processed in aggregate form after that period.

When retention periods expire and there is no legal basis to continue holding the data, dpboss securely deletes or anonymises it.

6 How We Protect Your Data

dpboss applies multiple layers of security to protect personal data from unauthorised access, disclosure, alteration, or destruction:

• SSL encryption is applied to all data transmitted between your device and the dpboss platform. This protects your account credentials, payment details, and all other data in transit.
• OTP login authentication requires a one-time passcode sent to your registered mobile number each time you log in, adding a layer of protection beyond your password.
• Access controls within the dpboss organisation limit which staff can access personal data, and only to the extent required for their specific role.
• KYC verification ensures that withdrawal requests are matched to the verified identity of the account holder, preventing unauthorised withdrawals to third-party accounts.
• Infrastructure security — the systems hosting dpboss data are maintained with industry-standard security configurations and regular security reviews.

While dpboss takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your account — keep your password secure, enable OTP on your registered number, and do not share your login credentials with anyone.

7 Cookies and Tracking Technologies

dpboss uses cookies and similar technologies on the platform to support core functionality and to understand how the platform is used. The types of cookies we use are:

• Essential cookies — required for the platform to function correctly, including keeping you logged in during a session and maintaining your account preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to collect aggregate, anonymised data on how pages are used, which features are accessed most, and where technical issues occur. This data helps us improve the platform experience.
• Security cookies — used to detect unusual activity patterns that may indicate fraudulent access attempts or automated bot activity.

dpboss does not use cookies to serve third-party advertising or to track your activity outside of the dpboss platform. Your browser settings allow you to manage or disable non-essential cookies, though doing so may affect some platform features.

8 Your Rights Over Your Personal Data

As a dpboss account holder, you have the following rights regarding the personal data we hold about you:

To exercise any of these rights, contact the dpboss support team via live chat or at [email protected]. We will verify your identity before processing any data rights request.

9 Underage Players

dpboss is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from anyone under this age. Age verification is part of the account registration and KYC process.

If we discover that personal data has been collected from a person under 21, that account will be closed immediately and the data will be deleted, except where retention is required for legal or anti-fraud purposes.

If you believe a person under 21 has registered an account on dpboss, please contact support immediately so we can investigate and take action.

10 Changes to This Privacy Policy

dpboss may update this Privacy Policy from time to time. When we make material changes, we will take reasonable steps to notify registered players — for example, through a notice in your account dashboard or via your registered contact details.

The "Last updated" date at the top of this page reflects when the current version was published. Continued use of the dpboss platform after a policy update constitutes your acceptance of the revised terms. If you do not agree to any change, you should stop using the platform and contact support to close your account.

11 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal data is being handled, you can reach us through the following channels:

• Live chat — available 24/7 in your dpboss account dashboard. This is the fastest way to get a response for account-specific privacy queries.
• Email — [email protected]. Include "Privacy Request" in the subject line and describe your query clearly. Please do not include full payment details or sensitive documents in your initial email — we will provide a secure method to submit these if needed.